1. Scope of This Policy

This policy applies to all personal data that we collect, store, and process as part of the services we provide, including but not limited to:

a. Information You Provide to Us

• Bespoke Software Development
• Loyalty Programs If you contact us via email, phone, or other channels, we may collect the information provided in your messages.
• Website interactions and communications

2. What is Personal Data?

Personal data is any information that relates to an identified or identifiable individual. This includes, but is not limited to:

• Name
• Contact details (email, phone number)
• Company name and address
• Billing or payment information
• IP address
• Other information that can identify an individual

2. What is Personal Data?

Personal data is any information that relates to an identified or identifiable individual. This includes, but is not limited to:

• Name
• Contact details (email, phone number)
• Company name and address
• Billing or payment information
• IP address
• Other information that can identify an individual

3. How We Collect Your Data

We collect personal data through several methods, including but not limited to:

• Direct Interactions: When you contact us through our website, subscribe to our services, register for loyalty programs, or communicate with us via email or phone.
• Automated Technologies: Through the use of cookies, web beacons, and other tracking technologies on our website or through the services we provide, we may automatically collect information about your browsing behavior, preferences, and interactions.
• Third-Party Sources: We may receive personal data from third-party partners or service providers (such as payment processors or marketing platforms) who share information with us in order to complete your transactions or support our services.

4. How We Use Your Data

We use your personal data for various purposes, including but not limited to:

• Providing Our Services: To deliver bespoke software development and loyalty programs, including the creation, maintenance, and improvement of these services.
• Communication: To respond to your inquiries, send you service-related updates, or notify you of important changes to our services.
• Personalization: To tailor the functionality of our services to your specific preferences and needs.
• Billing and Payments: To process payments and manage billing-related matters.
• Marketing: To provide you with promotional communications, product updates, and newsletters (with your consent, where required).
• Legal Compliance: To comply with applicable legal obligations, including tax, accounting, and regulatory requirements.

5. Legal Basis for Processing Data (If GDPR Applies)

If you are an individual from the European Union (EU), we process your personal data under the following legal bases:

• Consent: When you provide explicit consent for us to process your data, such as when subscribing to our newsletter or marketing communications.
• Contractual Necessity: To fulfill the terms of the contract between us (e.g., providing bespoke software development services or running loyalty programs).
• Legitimate Interests: For purposes such as improving our services, marketing, and ensuring the security of our services, provided that these interests are balanced with your rights and freedoms.
• Legal Obligation: To comply with legal requirements, such as tax or accounting laws.

6. How We Share Your Data

We may share your personal data with the following third parties for the purposes outlined in this policy:

• Service Providers: To help us provide our services (e.g., cloud hosting providers, payment processors, analytics providers).
• Partners: For the purposes of running loyalty programs or marketing initiatives, with your consent where required.
• Legal and Regulatory Authorities: When required by law or regulation, or to protect our legal rights.

We do not sell or rent your personal data to third parties.

7. Data Security

We take the security of your personal data seriously and implement reasonable technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use encryption to protect sensitive data.
• Access Control: We limit access to personal data to those who need it to perform their job functions.
• Regular Audits: We conduct regular audits to ensure compliance with security protocols.

Despite our best efforts, please note that no data transmission or storage system is completely secure. We cannot guarantee the absolute security of your personal data.

8. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements. Once your personal data is no longer needed, we will securely delete or anonymize it.

9. Your Data Protection Rights

Depending on your jurisdiction and applicable laws (such as GDPR, if you are an EU resident), you may have the following rights:

• Access: You can request access to the personal data we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete data.
• Deletion: You can request the deletion of your personal data, subject to certain legal exceptions.
• Restriction: You can request that we restrict the processing of your data in certain circumstances.
• Objection: You can object to the processing of your personal data for certain purposes, including marketing.
• Data Portability: You can request that we transfer your personal data to another service provider in a structured, commonly used, and machine-readable format.
• Withdraw Consent: If we rely on your consent for data processing, you may withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact details provided below.

10. International Data Transfers

As we are based in India, your personal data may be transferred to and processed in India. If you are located in the European Union (EU) or other jurisdictions with data protection laws, please note that your data may be subject to different data protection standards in India. However, we take all necessary steps to ensure that your data is treated securely and in accordance with this policy, including entering into data protection agreements where applicable.

11. Children’s Privacy

Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal data from children. If we learn that we have inadvertently collected personal data from a child under 18, we will take steps to delete that information as soon as possible.

12. Changes to This Policy

We may update this Data Protection Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Pyxiis Digi LLP

105, Raheja Plaza,
Shah Industrial Estate, Off New Link Rd,
Andheri West, Mumbai-400053, India
Email: info@pyxiisdigi.com